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Day Spa Policies

 Cancellations – Day Spa Policies

Your appointment is reserved exclusively for you. To hold your appointment, we take a credit card.  The card is not charged at this time.   As a courtesy, to confirm the session, we contact the client by phone or text at least 24 hours prior to the appointment.  If there is a need to reschedule or cancel the appointment, please let us know within that 24 hour time frame to allow the opportunity for someone else to schedule a service.  If 24 hours notice is not given, a cancellation/no show fee of $50 will be charged to the credit card. If you have questions or concerns about our Day Spa Policies, please call us at 239-206-1216.

Gift certificate policy

Theresa’s Face and Body gift certificates are redeemable our Cape Coral Spa.  Our gift certificates can be used toward any spa service.  Gift certificates are not redeemable for cash only for services.  They are also  transferable within the allotted time period stated on the certificate.

Returns policy

All sales on products are final. No refunds will be issued.

Client satisfaction policy

In the event that you are not satisfied with your service, we ask you to please contact us within 7 days of the service and we will make every effort to correct any problems to your satisfaction.   You are our top priority and we want you to be happy.  We look forward to meeting and exceeding your expectations.

Cell phone policy

As a courtesy to others, we ask that cell phones be turned off while visiting the spa.

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