Day Spa Policies
Cancellations – Day Spa Policies
Your appointment is reserved exclusively for you. To hold your appointment, we take a credit card. The card is not charged at this time. As a courtesy, to confirm the session, we contact the client by phone or text at least 24 hours prior to the appointment. If there is a need to reschedule or cancel the appointment, please let us know within that 24 hour time frame to allow the opportunity for someone else to schedule a service. If 24 hours notice is not given, a cancellation/no show fee of $50 will be charged to the credit card. A one-time allowance of last minute cancellation or reschedule will be permitted for unavoidable circumstances such as sickness or family emergency. After that, the cancellation and no show policy is in effect. If you have questions or concerns about our Day Spa Policies, please call us at 239-206-1216.
Gift certificate policy
Theresa’s Face and Body gift certificates are redeemable our Cape Coral Spa. Our gift certificates can be used toward any spa service. Gift certificates are not redeemable for cash only for services. They are also transferable within the allotted time period stated on the certificate.
Client satisfaction policy
In the event that you are not satisfied with your service, we ask you to please contact us within 7 days of the service and we will make every effort to correct any problems to your satisfaction. You are our top priority and we want you to be happy. We look forward to meeting and exceeding your expectations.
Cell phone policy
As a courtesy to others, we ask that cell phones be turned off while visiting the spa.
